How do I contact you for help?

Quick Answer

If you need help with an order, your account, or our policies, you can reach our Support team by ticket, support portal, or email.

Ways to Contact Support

Submit a Support Ticket (Recommended)

• Click the yellow “Help” button in the lower-right corner of the website

• Follow the prompts to submit a ticket

Support Portal

• Visit: support.rippaverse.com

Email

• Email us at: help@rippaverse.com

Support Hours & Response Time

• Support is monitored Monday–Friday, 9:00 AM–5:00 PM CST

• Tickets submitted on weekends or holidays will be answered the next business day

• Tickets are answered in the order they are received

Information to Include

When submitting a support ticket or email, please include as much of the following as possible:

• Order number(s) (if your question is order-related)

• Email address used at checkout

• A clear description of the issue

• What you were trying to do when the issue occurred

• Any error messages you received (exact wording helps)

• Screenshots, if applicable

Including these details upfront helps us resolve your issue more quickly.

For Account or Login Issues

If you’re having trouble accessing your account, please also include:

• The email address associated with your account

• Whether you’re receiving any error messages when logging in

For Returns or Refund Questions

Please include:

• Your order number

• The item(s) you’re asking about

• The reason for the return or refund request

Important Notes

• Please avoid submitting multiple tickets for the same issue, as this can delay your response.

• Submitting one ticket with all relevant details helps us help you faster.