I submitted an order but have not received confirmation

Quick Answer

Order confirmation emails are typically sent within 10 minutes of placing your order.

What to Check First

If you haven’t received a confirmation email, please try the following:

1. Check your spam or junk folder
   Sometimes confirmation emails are filtered by email providers.

2. Log in to your account

   • Go to your Orders tab

   • If the order appears there, it was successfully processed

Guest Checkout Orders

• Orders placed without creating an account will not appear in the Orders tab.

• Reference your order confirmation email for order details if you checked out as a guest.

If Your Order Is Not Showing

If your order does not appear in your Orders tab or you think there may have been a typo in your submitted information:

• Submit a ticket to our Support Team

• Include the following:

  • Your first and last name

  • The date and time you placed the order

  • Any other relevant order details

This helps us locate your order and verify whether it was successfully processed.