I have not received my order, but it is marked as delivered.

Quick Answer

If your tracking shows your order as delivered but you cannot locate it, follow these steps to help track it down.

Steps to Take

1. Check your shipping address
   Ensure the order was sent to the correct address listed in your account.

2. Look for a delivery notice
   Couriers sometimes leave a notice if they attempted delivery but couldn’t leave the package.

3. Ask neighbors
   Occasionally packages are delivered to nearby addresses by mistake.

4. Wait 48 hours
   Some couriers mark shipments as delivered before they physically arrive. Waiting a day or two can resolve the issue.

5. Reference your order details

   • If you have an account: Log in and check the Orders tab for your order details.

   • If you checked out as a guest: Use your order confirmation email or shipping email for reference.

6. Contact Support
   If your order still hasn’t arrived, reach out via the Support Beacon within 30 days of the expected delivery date.

   • Include your order number and any tracking information

   • We’ll do everything we can to help locate your order