If you have not received your order and the estimated delivery date has passed without an update for 7 days (Domestic) or 14 days (International), please contact the shipping courier with the tracking information provided. If they confirm that the order has been lost, you will need to file a police report and/or submit a claim with the shipping courier. Once that is done you can submit that information to us via the Support Beacon and we will get a replacement order sent out.
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