I received the wrong item.

Quick Answer
If you received the wrong item, we can help you return it and get the correct one sent out.

Steps to Resolve

1. Submit a Support Ticket

   • Use the Support Beacon

   • Include a photo of the received item

   • Include your order number

2. Return Process

   • We will provide a Return Label for shipping the incorrect item back to us

   • Whenever possible, please return the item in its original packaging or something similar

3. Replacement Item

   • Once we receive the returned item, we will send out the correct item promptly

Helpful Tip
Providing a clear photo and returning the item in its original packaging helps us process replacements quickly and efficiently.