My order arrived damaged, what can I do?

Quick Answer
If your order arrives damaged, you have options to either submit a claim directly with the shipping courier or request our assistance to resolve the issue.

Steps to Take

1. Damage During Transit

   • You may submit a claim directly with the shipping courier to be reimbursed, allowing you to repurchase the item yourself

2. Request Our Assistance

   • If you’d like us to submit the claim on your behalf:

     • We will process a reshipment if stock is available

     • If the item is out of stock, a refund will be issued

   • Submit a Support Ticket via our Support Beacon and include

     • Clear images showing the damage

     • Your Order Number

Helpful Tip
Providing clear photos and order details helps us resolve damaged item claims quickly and efficiently.