How do I update the address on an exsisting order?

Quick Answer
To update the shipping address on an order that has already been placed, you must submit a ticket via the Support Beacon. Updating your address through your account will not change the order’s shipping address.

Important Notes

• We cannot update the address on an order that has already been fulfilled.
• If your order is in transit, you must contact the shipping courier directly to request an address update.

Steps to Update Your Address (Before Fulfillment)

1. Submit a Support Ticket

   • Include the following information:

     • Order number(s)

     • Previous shipping address

     • New shipping address

2. Shipping Price Adjustments
   The support team will review your request and handle any shipping price differences:

   • If the new shipping price is higher: You will receive an invoice via email to pay the difference

   • If the new shipping price is lower: You will be refunded the difference

   • If there is no change in shipping price: No further action is required

Helpful Tip
Submitting your address change request as soon as possible increases the likelihood that it can be applied before your order is shipped.